Shipping & Returns

Shipping:

Grenadier Productions uses the United States Postal Service (USPS) for all orders.  Shipping rates are determined by USPS.  Grenadier Productions adds a $1.50 handling fee to all orders to cover packaging and envelops.

This website uses the shipping rate calculator module supplied by the USPS.  I understand how important shipping charges are to my customers, especially those overseas, and constantly look for more cost efficient ways to get your order to you.  Certain charges, such as customs duties or minimum weight requirements, are set by individual governments and are out of my control.  Other items, such as product classification, have more options.  Within this framework, please contact me with any questions, suggestions or concerns and I will work with you to try and keep this portion of your purchase as low as possible.

Grenadier Productions ships worldwide.  We strive to provide the most inexpensive shipping possible.  As such, Grenadier Productions does not purchase insurance, tracking, signature confirmation or any other product or service beyond the postage necessary to send your order and whatever insurance or services are provided by the United States Postal Service with the paid postage.  If customer desires such products or service they must inform Grenadier Productions at the time of the order.  Customer can do this via a comment in the order itself or by an email to Grenadier Productions.  Customer agrees to pay all additional costs for such products or services.  In no event does Grenadier Productions guarantee delivery of a shipment nor does Grenadier Productions guarantee refund or replacement of lost or stolen shipments.  If customer purchased postal insurance it will be customer's obligation to collect any claim.

Returns:

Grenadier Productions will refund "physical" products (books and miniatures) if returned in sell-able condition within 15 days of receipt.  All sales of "virtual" products (downloads, file transfers or any other non-physical data transfer) are final and will not be refunded.

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